OpenSlot Partner Terms of Business (UK)

Last updated: 20/06/2026

These Partner Terms of Business (the “Agreement”) set out the terms and conditions on which OPENSLOT LTD, trading as OpenSlot (“OpenSlot”, “we”, “us”, or “our”), provides the OpenSlot Services to the Partner.

OPENSLOT LTD is a company registered in England and Wales with company number 16290359 and registered office at 2nd Floor College House, 17 King Edwards Road, Ruislip, London, United Kingdom, HA4 7AE.

1. Introduction

1.1 By registering for, accessing, or using any OpenSlot Services, the Partner agrees to be bound by this Agreement.

1.2 If the Partner is accepting these terms on behalf of a business, it warrants it has authority to bind that business.

1.3 OpenSlot may provide services to Partners operating in England, Wales, Scotland and Northern Ireland. This Agreement is governed by the laws of England and Wales and the parties submit to the jurisdiction set out in clause 19.

1.4 If the Partner has questions about this Agreement, it can contact OpenSlot at privacy@openslot.io or through the contact details made available in the OpenSlot Platform.

2. Definitions and Interpretation

2.1 Capitalised terms have the meanings given in this Agreement. Key terms include:

“Additional Service” means any optional service OpenSlot may make available from time to time and which the Partner selects (including via help-centre flows).

“Affiliate” means any entity that controls, is controlled by, or is under common control with OpenSlot.

“Authorised User” means the Partner’s staff/agents authorised to access the OpenSlot Platform Services.

“Confidential Information” means non-public business, technical, financial, product, customer, operational or other confidential information disclosed by one party to the other in connection with this Agreement.

“Client” means an end user who books Partner Services through the OpenSlot Platform.

“Data Protection Legislation” means all applicable data protection and privacy laws, including the UK GDPR, the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations 2003, in each case as amended, replaced or supplemented.

“Data Processing Addendum” means OpenSlot’s data processing terms for Partners, as made available or agreed by OpenSlot from time to time.

“Domain Name” means any internet domain name used by or for the Partner in connection with the OpenSlot Services.

“Intellectual Property Rights” means patents, rights in inventions, copyright, database rights, trade marks, service marks, trade names, domain names, goodwill, designs, rights in software, confidential information and all similar rights anywhere in the world.

“Online Partner Profile” means the Partner’s business profile, listing, booking page or other public-facing profile made available through the OpenSlot Platform.

“OpenSlot Platform” means www.openslot.io and related web and mobile applications.

“OpenSlot Platform Services” means access to the OpenSlot Platform, business software, Online Partner Profile, and widget.

“OpenSlot Booking” means an appointment booking made via OpenSlot.

“Partner Services” means the services/products supplied by the Partner to Clients.

“Partner Content” means content, information, materials, images, text, branding, service descriptions, prices, policies and other materials supplied by or on behalf of the Partner for use in connection with the OpenSlot Services.

“Service Fees” means any subscription fees, commissions, processing fees and/or other charges payable by the Partner to OpenSlot under this Agreement.

“Third-party Provider” means any third-party platform, infrastructure provider, telecommunications provider, payment provider, domain registrar, email provider, messaging provider, social messaging provider or other supplier used to provide or support the OpenSlot Services, including Twilio and Meta where applicable.

“Business Day” means a day other than Saturday, Sunday or public holiday when banks are open for business in the UK.

2.2 Headings are for convenience and do not affect interpretation.

3. Nature of the Relationship; Payment Collection (Not Commercial Agency)

3.1 The parties are independent contractors dealing at arm’s length. Nothing in this Agreement creates a partnership, joint venture, employment or franchise relationship.

3.2 For OpenSlot Bookings where the Client pays online using OpenSlot Payment Services, the Partner appoints OpenSlot as a limited payment collection agent solely to (i) accept the booking and (ii) collect payment from the Client on the Partner’s behalf.

3.3 The parties agree that the Commercial Agents (Council Directive) Regulations 1993 shall not apply to this Agreement and are expressly excluded to the fullest extent permitted by law.

3.4 Payment by the Client to OpenSlot discharges the Client’s obligation to pay the Partner for that booking.

3.5 For pay-in-store/cash bookings, OpenSlot acts as a technology provider only and does not collect payment as agent.

4. Responsibility for Partner Services; Client Contract

4.1 The Partner is solely responsible for providing Partner Services to Clients with reasonable care and skill and in accordance with applicable law.

4.2 The contract for Partner Services is strictly between the Partner and the Client. OpenSlot does not provide Partner Services.

4.3 If the Partner is registered for VAT or other indirect taxes, the Partner is responsible for charging and accounting for tax on the total value of the booking and for providing a tax receipt to the Client if requested.

5. OpenSlot Services and Platform Access

5.1 Licence

5.1.1 Subject to payment of any applicable Service Fees, OpenSlot grants the Partner a non-exclusive, non-transferable right for the Partner and its Authorised Users to use the OpenSlot Platform Services for internal business purposes from the effective date until suspension or termination.

5.1.2 All rights not expressly granted are reserved by OpenSlot.

5.2 Acceptable Use

5.2.1 The Partner must not (and must ensure its Authorised Users do not): license/resell the services; make derivative works; frame/mirror content; reverse engineer; store/transmit unlawful content; transmit malicious code; interfere with integrity; attempt unauthorised access; impersonate others; send unlawful direct marketing; or share/resell credentials.

5.3 Security

5.3.1 The Partner must notify OpenSlot immediately of any unauthorised use or suspected breach and must change passwords when access is no longer required.

5.4 Support

5.4.1 OpenSlot may provide technical support at its discretion. There is no guaranteed support level unless agreed in writing.

5.5 Third-party and affiliate channels

5.5.1 OpenSlot may publish/promote Partner information (availability, business info, service descriptions and prices) via third-party/affiliate websites/apps, the OpenSlot Widget or APIs. OpenSlot is not obliged to promote any Partner Services on such channels.

6. Partner Profile, Content and Branding

6.1 Online Partner Profile accuracy

6.1.1 The Partner must ensure all information supplied to its Online Partner Profile is accurate, not misleading and legally compliant.

6.2 Partner Content licence (revocable on termination)

6.2.1 The Partner grants OpenSlot a non-exclusive, royalty-free, worldwide licence to use, reproduce, distribute, communicate and make available Partner Content for operating and promoting the OpenSlot Services and for legal/compliance purposes.

6.2.2 This licence terminates on termination of this Agreement except to the extent OpenSlot needs to (i) retain records for legal/compliance, (ii) maintain archival backups, and (iii) continue previously published marketing materials for a reasonable wind-down period.

6.2.3 OpenSlot may sublicense Partner Content to Affiliates and third-party platforms for platform operation/promotions. OpenSlot is not liable for acts/omissions of third-party platforms; the Partner’s remedy is to request disconnection or terminate under clause 17.

6.3 Editing and formatting

6.3.1 OpenSlot may remove, edit, cut down or amend Partner Content published on the Online Partner Profile or elsewhere where it reasonably considers the content breaches this Agreement or is unlawful/misleading; formatting edits shall not materially alter pricing or the meaning of Partner Services.

6.4 Branding

6.4.1 The Partner acknowledges the OpenSlot Services are labelled 'Powered by OpenSlot' and contain OpenSlot branding.

7. Website, Domain and Email Services

7.1 Website builder services

7.1.1 OpenSlot may provide website builder, hosted website, landing page, booking widget, custom website, template, content management or related web publishing services as part of the OpenSlot Services or as an Additional Service.

7.1.2 The Partner is responsible for ensuring that all website content, service descriptions, prices, policies, images, regulatory information and legal notices supplied by or on behalf of the Partner are accurate, lawful, not misleading and kept up to date.

7.1.3 OpenSlot may provide tools, templates, hosting, publishing workflows and integrations, but the Partner remains responsible for the Partner Services and the Partner Content displayed on any Partner website or booking page.

7.2 Domain names and nameservers

7.2.1 The Partner may register or own a Domain Name for use with the OpenSlot Services. Unless OpenSlot expressly agrees otherwise in writing, ownership of a Domain Name registered by or for the Partner rests with the Partner and not OpenSlot.

7.2.2 The Partner may choose to give OpenSlot access to, or control over, DNS settings, nameservers or related domain configuration so that OpenSlot can connect, host, secure, route or manage the Partner’s website, booking pages, email or related services.

7.2.3 Any access or control granted to OpenSlot under clause 7.2.2 is limited to technical configuration and operation of the relevant services. It does not transfer ownership of the Domain Name to OpenSlot.

7.2.4 The Partner is responsible for maintaining ownership, renewal, registrar access, accurate registrant details and payment of any registrar or domain-related fees for Domain Names owned or controlled by the Partner, unless OpenSlot expressly agrees otherwise in writing.

7.3 Website availability and third-party providers

7.3.1 OpenSlot will use reasonable skill and care to provide website and hosting-related services, but does not guarantee uninterrupted website availability, page availability, DNS resolution, SSL certificate issuance, email routing, indexing, performance or uptime.

7.3.2 Any availability, uptime, delivery or performance target is dependent on the availability, performance and operation of OpenSlot systems and Third-party Providers, including hosting, DNS, registrar, content delivery, email, telecommunications and messaging providers.

7.3.3 OpenSlot is not liable for outages, delays, suspension, degradation, non-delivery, routing failures, DNS failures, registrar failures, certificate failures or other service issues caused by Third-party Providers, Partner configuration, Partner Content, domain expiry, registrar action, security incidents, internet failures or events outside OpenSlot’s reasonable control.

7.4 Email systems

7.4.1 OpenSlot may provide or integrate email sending, receiving, forwarding, mailbox, notification, marketing, transactional email or related email services for the Partner.

7.4.2 Email communications sent or received by or on behalf of the Partner through OpenSlot email systems belong to the Partner or its relevant licensors, subject to OpenSlot’s rights to process, transmit, store, secure, support, monitor and troubleshoot those communications as needed to provide the OpenSlot Services and comply with law.

7.4.3 The Partner is responsible for the content, lawfulness, consent, accuracy, recipient lists, suppression lists, unsubscribe handling and regulatory compliance of email communications sent by or on behalf of the Partner.

7.4.4 OpenSlot cannot guarantee email delivery, receipt, inbox placement, open rates, click rates, spam filtering outcomes, bounce handling, forwarding, mailbox availability or successful delivery in either direction. Email delivery depends on Third-party Providers, recipient servers, DNS records, authentication records, spam filters, reputation systems and other systems outside OpenSlot’s control.

8. Subscription Services, Fees and Invoicing

8.1 Subscription Services

8.1.1 Where the Partner lists one or more bookable individuals (“Bookable Staff”), the Partner must pay the applicable subscription fee for access to subscription services.

8.1.2 Unless otherwise agreed, the Partner may receive a 14-day free trial. Subscription fees and tiers are as published on OpenSlot’s pricing page and may be changed on 30 days’ notice; continued use constitutes acceptance.

8.2 Commissions and other Service Fees

8.2.1 Service Fees may include subscription fees, commissions on bookings/orders, payment processing fees, messaging fees, and any additional service fees as applicable.

8.2.2 The Partner must not apply a surcharge to Clients who book/order through OpenSlot if that surcharge would not be applied to other clients in the ordinary course of business. The Partner must not pass on Service Fees unless permitted by law.

8.3 Invoicing; late payment

8.3.1 OpenSlot may issue invoice statements (monthly unless otherwise specified) setting out amounts due between the parties.

8.3.2 Late payments accrue interest at 5% per annum above the Bank of England base rate, accruing daily and compounded quarterly, plus reasonable recovery costs.

9. Bookings, Cancellations and No-shows

9.1 Booking contract

9.1.1 Each OpenSlot Booking creates a contract between the Partner and the Client for Partner Services (subject to the Partner’s terms disclosed at booking). OpenSlot is not party to the Partner/Client contract.

9.2 Cancellation and rescheduling compliance

9.2.1 The Partner’s cancellation/rescheduling terms for OpenSlot Bookings must comply with OpenSlot’s Terms of Service and applicable consumer law.

9.3 No-shows

9.3.1 Any no-show policy must be disclosed in advance and be reasonable and proportionate under UK consumer law.

10. Payment Services and Terminals

10.1 OpenSlot Payment Services

10.1.1 By using OpenSlot Payment Services, the Partner agrees to be bound by the relevant payment processor terms and must comply with all applicable laws.

10.1.2 The Partner warrants various compliance points (including legality, age, licences, taxes, and non-fraudulent use) when using payment services.

10.2 Capture card details

10.2.1 Where the Partner uses capture-card-details to secure a booking, applicable processing fees (as displayed) will apply and may be varied by OpenSlot from time to time.

10.3 Terminals

10.3.1 Terminal ordering is subject to order confirmations and any additional terms in the order confirmation.

10.3.2 The Partner must use terminals only in the country of registration/shipment and only for processing payments of the specified business; terminals must be activated within 60 days or may be required to be returned at the Partner’s cost.

10.3.3 OpenSlot may recover replacement costs for unreturned devices, but OpenSlot will not enter the Partner’s premises to recover hardware without the Partner’s written consent or a court order.

11. Messaging, Email, Phone and WhatsApp Services

11.1 Where OpenSlot provides messaging, email, phone, voice, call handling, SMS, WhatsApp or marketing tools, the Partner must ensure all communications comply with Data Protection Legislation, electronic communications laws, telecoms laws, consumer protection laws, advertising rules, platform policies and applicable Third-party Provider terms.

11.2 OpenSlot is not liable for incorrect content provided by the Partner, the Partner’s non-compliance with data protection law, or defects arising from misuse, unauthorised modification, third-party platform restrictions, failed delivery, filtering, suspension, blocking or rejection. OpenSlot’s aggregate liability for messaging, email, phone, WhatsApp and marketing services is capped at the fees paid/payable for those services.

11.3 OpenSlot may provide phone numbers, call routing, call recording, transcription, voicemail, AI call handling, outbound calling, inbound calling, WhatsApp messaging and related communication features through Third-party Providers, including Twilio and Meta where applicable.

11.4 OpenSlot does not guarantee the delivery, receipt, completion, quality, recording, transcription, routing, availability or continuity of phone calls, SMS, WhatsApp messages, voicemail, call forwarding or other communications. Such services depend on Third-party Providers, carrier networks, device availability, internet connectivity, recipient settings, regulatory requirements and platform policies.

11.5 Where WhatsApp messaging is provided through Meta, Twilio or another Third-party Provider, the Partner must comply with the applicable third-party terms, business account requirements, messaging policies, template approval rules, opt-in requirements and usage restrictions.

11.6 WhatsApp messaging may be provided using a number acquired through the OpenSlot Platform or using an existing Partner number, where supported. If an existing number is converted, migrated or connected to a WhatsApp Business account, any loss of previous chat history, messages, contacts, account features, consumer-account functionality or other communications arising from that conversion, migration or connection is the Partner’s responsibility.

11.7 The Partner is responsible for obtaining and maintaining all consents, permissions, notices, policies and lawful bases required to call, message, email or otherwise communicate with Clients, staff and other recipients.

11.8 Phone numbers and porting

11.8.1 Phone numbers acquired, provisioned or made available through the OpenSlot Platform may be supplied by Third-party Providers and may be subject to their terms, regulatory requirements, availability, eligibility checks, verification requirements, usage rules, suspension rights and reclaim policies.

11.8.2 Unless OpenSlot expressly agrees otherwise in writing, the Partner does not own any phone number acquired, provisioned or made available through the OpenSlot Platform. The Partner receives only the right to use the number while it is made available through the OpenSlot Services and while the Partner complies with this Agreement, applicable law and Third-party Provider terms.

11.8.3 OpenSlot cannot guarantee that any number acquired, provisioned or made available through the OpenSlot Platform can be retained, transferred or ported away when the Partner stops using the OpenSlot Services. The Partner may lose or forfeit numbers acquired through the OpenSlot Platform on termination, expiry, suspension, non-payment, provider restriction, regulatory restriction or account closure.

11.8.4 OpenSlot will use reasonable efforts, where technically and commercially feasible and permitted by the relevant Third-party Provider, to assist with porting a number away from the OpenSlot Platform. Number porting is not guaranteed and may be refused, delayed or restricted by Third-party Providers, carriers, regulators, verification failures, account issues, unpaid fees, missing information or other circumstances outside OpenSlot’s reasonable control.

12. Professional Services; Training; Data Migration

12.1 Any professional services (including onboarding/training/data migration) may be subject to additional terms.

12.2 Training sessions may be up to one hour; cancellations/rescheduling require 24 hours’ notice and may incur 50% fees; repeated cancellations may incur 100% fees; no-shows may forfeit fees; providers may leave after 30 minutes’ wait.

12.3 Data migration: OpenSlot is not responsible for loss/corruption of data migrated by the Partner or under the Partner’s instructions; the Partner remains responsible for data accuracy and legality.

12.4 Any 'non-refundable' professional service charges do not apply where OpenSlot fails to provide the purchased service.

13. Data Protection and Confidentiality

13.1 Data protection roles

13.1.1 Each party shall comply with applicable Data Protection Legislation. The Partner is controller for Partner Clients’ personal data; OpenSlot is processor for that data.

13.2 Security incidents

13.2.1 The Partner must notify OpenSlot within 24 hours of becoming aware of any unauthorised disclosure, loss, misuse or theft of Client personal data and provide cooperation to investigate and mitigate.

13.3 Processor terms and DPA

13.3.1 Where OpenSlot acts as processor, the OpenSlot Data Processing Addendum applies; OpenSlot may charge for assistance not expressly required as a service requirement.

13.4 OpenSlot access to data

13.4.1 OpenSlot may access Partner data during and after the term and may share it with processors, investors/buyers, or where required by law/regulators.

13.5 Confidentiality

13.5.1 Each party must keep Confidential Information secure and not disclose it except for performance, to professional advisers, or where required by law. Exceptions apply where information is public, later becomes public without fault, was lawfully received from a third party, or was already known. This clause survives termination.

14. Intellectual Property; Feedback

14.1 Each party retains ownership of its Intellectual Property Rights. OpenSlot remains owner of all IP in its brands, trademarks, logos and the OpenSlot Services (excluding Partner Content).

14.2 Partner Content remains owned by the Partner (or its licensors).

14.3 Subject to Data Protection Legislation, OpenSlot owns all Intellectual Property Rights in the OpenSlot Platform, platform analytics, aggregated data, system-generated records, software, databases and service improvements. Nothing in this Agreement transfers ownership of Client personal data. OpenSlot grants the Partner a worldwide, royalty-free, non-exclusive licence to access and use Client records available to the Partner through the OpenSlot Platform for the purpose of operating the Partner’s business, subject to this Agreement and Data Protection Legislation.

15. Indemnity

15.1 The Partner shall indemnify OpenSlot, its Affiliates and their officers/directors/employees against losses, claims, damages, fines, costs and expenses arising from the Partner’s breach, the Partner Services, data protection non-compliance, or unlawful use of the services.

15.2 Indemnity rights survive termination.

16. Concerns, Disputes, Profile Removal

16.1 OpenSlot may remove the Online Partner Profile where it reasonably assesses the Partner violates law/court order, breaches this Agreement, is harmful/objectionable, has high cancellations/unfulfilled orders, consistently low ratings, responds unprofessionally, or is not suited for the platform.

16.2 Material breach may result in forfeiture of payments due in connection with an affected booking, subject to applicable law and required consumer refunds.

17. Suspension, Termination and Withholding

17.1 Term and notice

17.1.1 This Agreement continues unless terminated by either party on not less than 30 days’ written notice.

17.2 Immediate termination

17.2.1 Either party may terminate immediately for material breach, persistent non-material breach, or insolvency-type events.

17.3 Suspension (proportionate)

17.3.1 OpenSlot may suspend access immediately only where it reasonably believes there is fraud, illegality, or a security risk. For other breaches (including non-payment), OpenSlot will provide notice and a reasonable opportunity to remedy before suspension where practicable.

17.4 Anti-circumvention

17.4.1 The Partner must not intentionally avoid Service Fees, including by encouraging Clients to cancel and rebook directly, listing services with misleadingly low prices, or fraudulent cancellation/rebooking.

17.5 Withholding of payments

17.5.1 If OpenSlot has reasonable grounds to suspect intentional fee avoidance or fraud, OpenSlot may withhold payments due while investigating, provided it gives written reasons and acts proportionately.

17.5.2 Unless prohibited by law/regulator instruction, OpenSlot will complete its investigation and either release or set off withheld amounts within 60 days; where longer is required, OpenSlot will keep the Partner reasonably informed.

18. Our Liability

18.1 Nothing limits liability for death/personal injury, fraud, sums properly due, or any liability that cannot be excluded by law.

18.2 OpenSlot is not liable for indirect or consequential losses, loss of profits/revenue, loss of goodwill, loss of data, or wasted management time.

18.3 OpenSlot is not liable for inability to use the services (except intended purpose), unauthorised access/alteration, third party conduct, or unauthorised integrations/modifications.

18.4 Liability cap (tiered): (a) general claims capped at 2x Service Fees paid in the 12 months before the event; (b) processor-breach claims capped at 3x such Service Fees.

18.5 For separately purchased Additional Services, liability is capped at the fee paid/payable for that Additional Service.

18.6 These liability provisions survive termination.

19. Miscellaneous

19.1 Consent to communications

19.1.1 OpenSlot may contact the Partner via email, telephone, SMS or WhatsApp using provided contact details.

19.2 Change of control

19.2.1 The Partner must inform OpenSlot of change of control/management and bring this Agreement to the new owner/manager’s attention.

19.3 Notices

19.3.1 Notices may be served to the specified addresses; registered post/recorded delivery is deemed served 3 Business Days after posting; otherwise when received.

19.4 Amendments

19.4.1 OpenSlot may revise these terms from time to time to reflect market conditions, technology, payment methods, law/regulation, and system capabilities.

19.5 Assignment

19.5.1 The Partner may not assign/transfer/subcontract this Agreement without OpenSlot’s prior written consent (not unreasonably withheld).

19.6 Third party rights

19.6.1 No third party has rights to enforce this Agreement under the Contracts (Rights of Third Parties) Act 1999 or otherwise.

19.7 Non-waiver; severability; entire agreement

19.7.1 No failure/delay to enforce is a waiver. Unenforceable terms are severed. This Agreement is the entire agreement.

19.8 Anti-bribery

19.8.1 Each party shall comply with the Bribery Act 2010.

19.9 Governing law and courts

19.9.1 OpenSlot may provide services to Partners operating in England, Wales, Scotland and Northern Ireland. The Partner remains responsible for complying with any local laws, regulations, licensing requirements and consumer protection rules that apply to its business and Partner Services in the relevant jurisdiction.

19.9.2 This Agreement and any non-contractual obligations arising out of or in connection with it are governed by the laws of England and Wales.

19.9.3 Subject to any mandatory law that requires otherwise, the courts of England and Wales have exclusive jurisdiction to settle any dispute arising out of or in connection with this Agreement.